Terms & Conditions

These general terms and conditions frame the missions entrusted to A 6 SRL, which operates under the e-motion trade name. They apply to the transport of vehicles, to their storage and to event support. The company’s full identification — registered offices, company number, VAT and transport licence — is set out in our legal notice.

In short

This summary has no contractual value: only the clauses that follow are binding. It is here so that you know where to look.

• A request sent from this site reserves nothing. The contract comes into being through your written acceptance of our quote.
• The price is calculated on what you declare to us about the vehicle and the route. An inaccurate declaration entitles us to refuse the mission or to re-price it.
• A particular risk — carbon bodywork, lowered vehicle, out-of-gauge width, risk of dislocation — must be flagged before the mission. Left unsaid, it releases us from all liability in the event of a loss.
• The quote covers loading at the collection point and unloading at the delivery point. Any other handling is an extra, and falls outside the cover.
• The vehicle’s condition is recorded and photographed with you at departure and on arrival. That record is what settles a dispute — your reservations, for their part, are noted on the consignment note at delivery.
• We carry under CMR conditions, with reinsurance of €850,000 per car and €1,350,000 per transport, from the loading to the unloading of the truck.
• Damage must be reported on delivery if it is visible, within seven days if it is not. After those deadlines, the claim is lost.
• If you are a consumer, several clauses apply differently in your favour: they are flagged each time.

1. Purpose, scope and order of precedence

1.1 These conditions govern every request, quote, order and mission, whatever the service: enclosed transport, open transport, express transport, secure storage, event support, and the options added to them.

1.2 In the event of a contradiction, the documents apply in this order: mandatory rules — the CMR Convention and Belgian consumer law in particular — first, then any specific agreement signed between us, then the accepted quote, then these conditions.

1.3 Your own purchasing conditions are not binding on us unless we have accepted them in writing. Performing a mission does not amount to acceptance.

1.4 The applicable version is the one in force on the date of your order. The date of the last revision appears at the top of this page; we keep earlier versions and provide them on request.

2. Definitions

Client — the natural or legal person who accepts the quote and to whom the invoice is addressed.

Ordering party — whoever commissions the mission. That may be the Client themselves, or an intermediary: dealership, garage, collection manager, insurer.

Owner — whoever owns the vehicle. Not necessarily the Client.

Vehicle — the vehicle entrusted to us, together with its fixed equipment and its declared accessories.

Mission — all of the services described in the accepted quote.

Collection and Delivery — the taking into care and the handing back of the Vehicle, each recorded in a condition report.

Condition report — the joint written and photographic record, drawn up with you at departure and on arrival.

Consumer — any natural person acting for purposes outside their professional activity. The clauses specific to them are flagged.

3. Quote, order and formation of the contract

3.1 The online configurator and the contact form allow a request to be submitted. They constitute neither an order nor a reservation: no truck is held, no date is set aside.

3.2 We reply with a firm quote within twenty-four working hours of a complete request. A request submitted outside our office hours is handled when they resume; an urgent request is handled by telephone.

3.3 Unless stated otherwise, a quote is valid for thirty days. After that, prices and availability must be reconfirmed.

3.4 The contract is formed by your written acceptance of the quote. An email is enough. Failing written acceptance, the start of performance at your request amounts to acceptance.

3.5 The quote is drawn up on the basis of your declarations (article 4). It binds us only for a vehicle and a route matching what was declared.

3.6 We may make the scheduling of a mission conditional on a deposit, in particular for a first mission or where the Client is a private individual. The amount is stated in the quote and is deducted from the final invoice.

4. What you declare, what you prepare

This article is the heart of the contract. A transport is prepared on the basis of information, and both the equipment and the insurance cover depend on it.

4.1 Title and authority. You declare that you are the Owner of the Vehicle or that you are duly authorised by them, and that you have the power to have it moved. Where you order on behalf of a third party, you warrant that you have their agreement and that you are entitled to receive information about the mission on their behalf.

4.2 The vehicle. You tell us the make and the model, and you flag every relevant particularity: weight, dimensions, width over 1.95 m, height, low ground clearance, out-of-gauge size, whether it runs or not, gearbox type, energy, starting and deactivation procedure, manufacturer’s tie-down points, presence of an immobiliser, a tracker or a battery cut-off, soft top or sunroof, carbon or aluminium bodywork, parts removed or unsecured. Those particularities that constitute a risk also fall under 4.3.

4.3 Particular or excessive risk. You undertake to warn us beforehand of any particular or excessive risk presented by the Vehicle, so that we can adapt the method of transport, the price and the reservations accordingly, or decline the mission. Such a risk includes, without this list being exhaustive: at-risk bodywork — carbon, aluminium, composite —, a lowered vehicle, a vehicle with a width over 1.95 m, and a vehicle presenting a risk of dislocation — bodywork or elements not secured, fatigued structure, restoration in progress, accident damage. If the mission is nevertheless performed without that information, we accept no liability in the event of a loss.

4.4 Electric and hybrid vehicles. A traction battery that is damaged, accident-affected, swollen, under manufacturer recall or of uncertain condition must be flagged to us before the mission. Transport is then subject to specific conditions and may be refused: dangerous goods regulations apply, and no crew loads a suspect battery unknowingly.

4.5 Value. You declare the value of the Vehicle to us. That declaration feeds into the price and determines what needs to be arranged when it exceeds the ceilings in article 10.

4.6 Preparation. Before Collection: a low fuel level, alarm deactivated or code provided, personal effects and personal documents removed, the Vehicle’s papers available, sets of keys handed over against signature.

4.7 No goods on board. The Vehicle may not contain any goods, luggage, valuables or regulated substances. Such items are not covered, their loss cannot be laid at our door, and their presence may constitute a customs offence for which you alone answer.

4.8 Consequences of an inaccurate declaration. If the Vehicle or the route do not match what was declared, we may, at our option: refuse Collection, adjust the price to the resources actually required, or postpone the mission. The costs incurred — empty run, equipment mobilised, waiting time — are invoiced to you. An inaccurate declaration also deprives the Vehicle of the cover described in article 10; where a particular risk has been left unsaid, 4.3 applies.

5. Collection, delivery and condition report

5.1 Accessibility. Our rigs need room to manoeuvre and to deploy their ramps. You flag any access constraint to us in advance: narrow street, restricted height, slope, soft ground, underground car park, gate. If access turns out to be impracticable, we agree together on a workable meeting point nearby; the cost of the additional journey follows article 7.

5.2 An authorised person. At Collection as at Delivery, an authorised adult must be present for the condition record and the handover. You may appoint a third party in writing; we then hand over the Vehicle and its keys to that person, against signature.

5.3 The record. The Vehicle is inspected and photographed in your presence before loading, then again at Delivery, against the departure images. The report so drawn up, and the comparison of the two sets of photographs, are proof of the Vehicle’s condition. Your reservations are recorded on the consignment note at the time of Delivery (article 5.4).

5.4 Reservations — mandatory deadlines. Visible damage must be noted in writing on the consignment note at the time of Delivery. Non-visible damage must be reported to us in writing within seven days of Delivery, excluding Sundays and public holidays. Delay must be the subject of a written reservation within twenty-one days. A consignment note signed without reservation raises the presumption that the Vehicle was delivered in the condition recorded at departure, and once those deadlines have passed the claim is lost.

5.5 Absence, refusal, waiting. If nobody is there, or if Delivery is refused without legitimate grounds, we contact you and wait within the reasonable limits of our subsequent obligations. Failing a solution, the Vehicle is taken back or placed in storage at your cost and risk, and a second attendance is invoiced.

5.6 Thirty minutes of waiting are included at each end. Beyond that, waiting is invoiced per hour started at the rate stated in the quote.

6. Timings

6.1 The dates and times announced are indicative, unless a firm slot has been agreed in writing. For an express mission, the collection time is announced during the call and we hold to it.

6.2 The following may affect a timing without being attributable to us: traffic, weather, the closure or restriction of a route, a roadside check, a customs operation, the mandatory rules on driving and rest times, and force majeure (article 16).

6.3 Compensation for delay is limited to the price of the transport, in accordance with the CMR Convention, and requires the written reservation provided for in article 5.4.

6.4 If you are a Consumer and a firm date has been agreed, failure to meet it entitles you, after a formal notice that has gone unanswered, to terminate the contract free of charge and to obtain a refund of the sums paid.

7. Price, extras and invoicing

7.1 We do not work on flat rates. A price is built on the distance and the route, the type of truck, whether the convoy is exclusive or shared, the declared value and the level of cover chosen, the timing requested, the nature of the Vehicle and the options taken.

7.2 Prices are stated excluding VAT, in euros.

7.3 What the quote includes. Our quotes cover the loading of the Vehicle at the collection point and its unloading at the delivery point, and nothing else. Any additional handling — repositioning on site, intermediate movement, placing on a stand or inside a building, a manoeuvre requested by a third party, loading or unloading at a point other than the one in the quote — is charged as an extra. Article 10.3 draws the liability consequences.

7.4 Unless stated otherwise in the quote, the price does not include: sea crossings and toll tunnels, customs formalities, duties and taxes, import taxes, parking, immobilisation or impound charges, waiting beyond the time included, a second attendance, winching a vehicle declared as running, cleaning, and any storage that has not been ordered.

7.5 VAT is applied under the regime specific to the Client and the route. For a business client established in another Member State of the Union, the invoice is issued without Belgian VAT, the tax being due by the customer. A transport linked to an export follows the applicable exemption regime.

7.6 The invoice is issued at the end of the mission, unless a deposit or prior payment has been agreed.

8. Payment

8.1 Our invoices are payable within thirty days of their date, by transfer to the account indicated. Cash payment is capped by law and may not exceed €3,000.

8.2 Late payment by a business Client. Any sum unpaid at maturity bears interest as of right at the rate provided for by the Belgian Act of 2 August 2002 on late payment, and gives rise to a flat-rate indemnity of €40 for recovery costs, without prejudice to the costs actually incurred. No formal notice is required.

8.3 Late payment by a Consumer. The first reminder is free and opens a fourteen-day period before any charge may be claimed. Interest and any indemnity are capped in accordance with Book XIX of the Belgian Code of Economic Law.

8.4 Right of retention. We may retain the Vehicle, along with its keys and documents, until full payment of the sums due in respect of the mission concerning it. Storage costs accruing during retention are borne by the Client.

8.5 In the event of non-payment, we may suspend current or future missions after informing you.

8.6 A business Client may not set off unilaterally or withhold a payment on the grounds of a claim that has not yet been settled. This clause does not apply to a Consumer.

9. Cancellation, postponement and no-show

9.1 Any cancellation or request for postponement must be made in writing.

9.2 Cancellation by the Client. More than seven days before the agreed date: free of charge. Between seven days and forty-eight hours: 25% of the price. Less than forty-eight hours: 50% of the price. Where the truck is already on the road, or where an express mission has been launched: 100% of the price, plus the costs actually incurred.

9.3 Cancellation by us. If we cancel a mission for a reason attributable to us, the deposit is refunded in full and we bear the direct, documented costs that the cancellation has caused you.

9.4 Postponement. A first postponement requested more than forty-eight hours in advance is free of charge, subject to our availability. Subsequent ones follow the scale in 9.2.

9.5 No-show at Collection. A vehicle not presented at the agreed appointment is treated as a late cancellation, increased by the waiting time and the empty return.

10. Insurance and liability

10.1 Applicable regime. Our international transports are governed by the CMR Convention (Geneva, 19 May 1956), which is mandatory: any clause derogating from it would be void. Our domestic transports fall under Belgian law, the CMR rules being applied by agreement. The statutory regime limits compensation to 8.33 SDR per kilogram of gross weight missing — a limit far below the value of an exceptional vehicle, and precisely the reason for the following clause.

10.2 Reinsurance. Above that statutory limit, our transports are covered under CMR conditions together with reinsurance up to €850,000 per car, capped at €1,350,000 per transport. That cover runs from the loading to the unloading of the truck, within the terms and limits of the policy, the text of which is provided to you on request.

10.3 Outside loading and unloading. Any additional service within the meaning of article 7.3 is carried out, unless we agree otherwise in writing, under the authority and the responsibility of the Ordering party or their representative. What happens before loading and after unloading does not fall within the cover above.

10.4 Declared value. The value of the Vehicle is declared to us before the mission (article 4.5). Where it exceeds the ceilings in 10.2, the excess is not covered: flag it, and a solution is built before departure — an extension of the policy, a declaration of value within the meaning of article 24 of the CMR Convention, or your own agreed-value policy (article 10.10). Failing that, compensation remains limited to the amounts in 10.2.

10.5 What is not covered. Excluded in particular are: the pre-existing condition recorded in the departure report, inherent vice of the Vehicle, wear and corrosion, a mechanical, electrical or electronic failure not caused by the transport, the discharge of a battery in the absence of the charge-maintenance option, personal effects and items left on board, undeclared goods, fuels and fluids, damage resulting from an inaccurate declaration within the meaning of article 4 or from a particular risk not flagged within the meaning of 4.3, and immobilisation ordered by an authority.

10.6 Non-material damage. Loss of use, a lost sale, a missed appearance at an event, business interruption and, more generally, any indirect or non-material loss are not compensable. The CMR Convention excludes them as well.

10.7 Wilful misconduct and gross negligence. None of the limitations above applies in the event of wilful misconduct or gross negligence on our part or on the part of our staff.

10.8 Claims. A claim requires the reservations in article 5.4, followed by a detailed written declaration. Do not have the Vehicle repaired before the expert has seen it: a repair undertaken before the assessment prevents the damage from being evaluated and may forfeit the benefit of the cover. We report the loss to our insurer and keep you informed of the investigation.

10.9 Limitation period. Any action is time-barred after one year from Delivery, or after three years in the event of wilful misconduct, in accordance with article 32 of the CMR Convention.

10.10 Your own insurance. Our ceilings do not replace an agreed-value policy. If the value of your Vehicle exceeds them, check your own cover before the mission and talk to us about it: a specific solution is built before departure, never afterwards.

11. Storage

11.1 Storage is the subject of a deposit contract separate from the transport, the specific terms of which appear in the quote. These conditions apply to it for the remainder.

11.2 Duration. The deposit is concluded on a monthly basis, tacitly renewed month by month. Any month started is due. Collection of the Vehicle must be announced with five working days’ notice.

11.3 Access. The Vehicle is accessible by appointment, during our office hours. No third party has access to it without your written agreement.

11.4 What we do — and do not do. The Vehicle is kept under cover, in a closed and monitored building. We provide no servicing, no repair, no roadworthiness testing and no road testing. Battery charge maintenance is an option, which must be ordered.

11.5 Cover during the deposit. The cover applicable during storage is separate from that of the transport — which stops at unloading (article 10.2) — and is set out in the quote. A parked vehicle is not a vehicle in transit, and the two do not fall under the same regime.

11.6 Non-payment and vehicle not collected. In the event of non-payment, we send you a formal notice; storage costs continue to accrue. If the Vehicle is neither collected nor paid for, we assert our right of retention and, failing a solution, begin the statutory procedure for realising the pledge. We never act without having written to you first.

12. Event support

12.1 We deliver, reposition and collect vehicles at concours, shows, historic races and gatherings, within the slots imposed by the organiser.

12.2 We do not answer for the organiser’s decisions: a changed slot, refused access, an event postponed or cancelled, constraints in the venue’s rules. The costs arising from them remain yours.

12.3 On site, the Vehicle is moved at walking pace, over the strictly necessary distance. We drive no vehicle on track and take part in no event, whether testing or competition.

12.4 A movement, a repositioning or a placement on site are additional services within the meaning of articles 7.3 and 10.3: they are priced in the quote and, failing a written agreement extending our cover to those operations, are carried out under the authority and the responsibility of the Ordering party. Where the event is the heart of the mission, that agreement is reached before departure.

13. Customs and journeys outside the European Union

13.1 For a journey involving a third country — the United Kingdom, Switzerland or Norway in particular — you provide us in good time with all the required documents, and you remain the declarant and importer unless agreed otherwise in writing.

13.2 Duties, taxes, customs representation fees, guarantees and ATA carnets are your responsibility.

13.3 Delays, checks and immobilisations decided by a customs authority are not attributable to us and give rise to no compensation.

14. Subcontracting

Our missions are carried out by our own crews and our own equipment. Where circumstances require the assistance of a fellow carrier or of another company in the group, we remain solely liable to you for proper performance, and we impose on the subcontractor the same requirements as those described in our safety policy.

15. Confidentiality, discretion and images

15.1 Each party treats the information, prices and documents exchanged as confidential.

15.2 We communicate neither about the identity of our clients, nor about the vehicles carried, nor about the places and dates of a mission. Discretion is not an option in our service: it is a condition of it.

15.3 Condition photographs are items of evidence: they are never published. An image may only be used for commercial purposes with your explicit agreement, revocable at any time and without justification, by a simple message to info@e-motion.be.

16. Force majeure

Force majeure means any event beyond our reasonable control that prevents performance: natural disaster, fire, flood, war, terrorist attack, riot, general strike or blocking of routes, epidemic and health measures, general failure of energy or telecommunications networks, a decision by an authority. Performance is suspended for the duration of the event. If the impediment lasts beyond thirty days, either party may terminate the contract without indemnity, services already performed remaining due.

17. Personal data

The processing of data linked to a request, a quote or a mission is described in our privacy policy, which sets out what we collect, why, for how long and how to exercise your rights.

18. Miscellaneous

18.1 The invalidity of one clause does not affect the others. An invalid clause is replaced by a valid clause pursuing the same objective to the extent permitted by law.

18.2 The Client may not assign the contract without our written agreement.

18.3 Notices are validly given by email to the addresses appearing on the quote.

18.4 These conditions exist in French, English, Dutch, Spanish, German and Italian. In the event of divergence, the French version prevails — except as regards a Consumer, who may rely on the version in the language in which they contracted.

19. Claims, mediation and applicable law

19.1 Send us your claim first, at info@e-motion.be or on +32 2 347 40 30. We acknowledge receipt and reply as quickly as we can. Most disagreements are settled there.

19.2 If you are a Consumer and our reply does not satisfy you, you may refer the matter free of charge to the Consumer Mediation Service, in Brussels, before any court proceedings.

19.3 The contract is governed by Belgian law, subject to the mandatory application of the CMR Convention. Disputes with a business Client fall to the courts of Brussels. If you are a Consumer, you keep the right to bring the dispute before the court designated by law, in particular that of your domicile.